Policies at Queen Royalty Hair

ALL SALES ARE FINAL
NO EXCHANGES OR RETURNS ACCEPTED**** Also Due to COVID19 returns/exchanges are not accepted once the item has shipped or any point thereafter. submission of your order with payment , states to qrh that you have read the policies and acknowledge and understand the terms. Failure to read the policies is at the fault of the customer and not qrh. Policies of no returns or exchanges will be upheld.

It is the customer's responsibility to contact Queen Royalty Hair Customer service department via email: info@queenroyaltyhair.com, within 24 hours  upon receiving the product,to discuss any concerns with the product that MAY result in the need of a refund.  
Anytime after the 24 hours have expired, results in automatic disqualification of any  refund discussions. 
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Queen Royalty Hair SPECIAL CONDITIONS REFUNDS:

Refunds are available under the discretion of Queen Royalty Hair.. In order to receive a refund Queen royalty Hair has to have had communication with the customer to discuss the problems and at that moment Queen Royalty hair Can determine if a refund is applicable
if an refund OR exchange is given,ALL of the following conditions MUST be met:

 - Product(s) must be returned along with original packaging
 - Product(s) must be unused and not damaged, This includes not being tampered/altered ex: (not limited to) finger combing hair,washed, or worn,colored etc
    Hair must be in the same state as it was received. 
 - Receipt or proof of purchase is required NO EXCEPTIONS

If the listed conditions are not met, Queen Royalty Hair reserves the right to refuse a refund or exchange.
Once Packages are dropped off at the post office, The company no longer has control,please contact mail carrier for full details once 
tracking numbers are received.

DUE TO COVID 19 NO RETURNS/EXCHANGES ARE ACCEPTED 

2. RETURNS

To initiate a return that is allowed by Queen Royalty Hair, please contact customer service by e-mail at info@queenroyaltyhair.com. Customers are responsible to pay for their own return shipping.

We are not subjected to allowing any or all refunds/exchanges

DUE TO COVID19 NO RETURNS ARE ACCEPTED 

  AGAIN ALL SALES ARE FINAL!!

3. Cancellations
 
 Cancellations of orders placed are to be made within 24 hours of original purchase time. Anytime outside of this time frame, will result in a 10% fee of order charges.. 
This does not include shipping costs, which are NOT REFUNDED to the customer at any time.

4. Shipping/Handling

Unfortunately Queen Royalty Hair does not service international sales at this time. We do apologize for any inconveniences.

 Processing period of 2-5 business days, not including the day order was placed.

( Very large orders, time may be longer)
All orders processed through an installment plan provider : ex: sezzle affirm

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Shipping time of 2-3 business days

( Very large orders, time may be longer)
 It is the customer's responsibility to ensure shipping/billing addresses are correct, Queen Royalty Hair is not responsible for any delays in shipping due to this issue.
 Queen Royalty Hair is not responsible for any lost,damaged, or stolen packages
 Queen royalty Hair Requires all orders $200 and over ,To have signature upon delivery

please plan accordingly when making purchases that will need signature as to Queen Royalty Hair is NOT responsible for lost,stolen ,held,damaged packages.
 Queen Royalty Hair will keep customers notified of processing and shipping throughout the process of their orders. 
 Shall there be any problems during this time ex:(not limited to) address issues, products, timing, the customer will be notified via email.
 Once your Order has been shipped Queen Royalty Hair will provide customer with tracking information.

Queen Royalty Hair is not responsible for any delays made by the USPS for delivery of your packages, as it is 100% out of our company's control.
  
5. Ordering

 Customers are able to make orders via 
 website: www.queenroyaltyhair.com
  ALL ORDERS OVER $200 WILL BE SUBJECTED TO SHOW PROOF of ownership of all credit/debit cards used in purchase.This is to better suit in protecting the customer and Queen Royalty Hair 
 providing proof should be sent via email to info@queenroyaltyhair.com, in the subject line please put order proof/order number.  
 acceptable forms of proof needed is: the card you purchased with (just the name and the last four digits need to show, and a state id (please block id numbers)
Shall the customer not send the information requested, the order will be placed on hold until the information is RECEIVED and VERIFIED. If the information does not match, Queen Royalty Hair has the right to cancel all orders made with the card.
 Customers will have up to 72 hours from the time the email is sent to send requested forms of id, to continue order
 ORDERS WILL NOT BE FULFILLED IF THE REQUIRED INFORMATION IS NOT RECEIVED. ANY TIME OUTSIDE OF 72 HOURS, IS SUBJECTED TO ORDER CANCELLATION AUTOMATICALLY. And a inconvenience fee of 10%
 
 Chat: on queenroyaltyhair website, we will guide you through the ordering process.
 
Once orders are placed, customer will receive order confirmations via email.

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PLEASE MAKE SURE ALL INFORMATION IS CORRECT, INCLUDING EMAIL! 

Shall there be any mistakes in order, it is the customers responsibility to contact Queen Royalty Hair customer service to make changes.
  Once changes are made the customer will be provided an updated confirmation via email.

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Queen Royalty Hair has the right to deny and refuse any orders due to any issues that may affect the quality and dignity of the company. Queen Royalty Hair is prideful on excellent
customer service and experiences.

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6. Payments

 Codes: codes and super codes(coupons) can not at any time be put on an order after it has been submitted .it is the responsibility of the customer to ensure the code is entered on the order prior to submission .NO EXCEPTIONS 

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Payment types that are accepted
  -cash (in person only) receipts will be given
  - all major credit /debit cards: MasterCard,visa,american express,discover
  -pay-pal                                             *pay-pal is considered to be the most secured and safest way to make online purchases
     cash app-                                           * only under special circumstances is this form of payment accepted,

Invoice option also available on website Queen royalty hair needs to approve of this form of payment via email between company and customer.

Sezzle,afterpay,affirm- installments through the provider upon approval through the provider. once payment is made through this option, at no point will refunds be made . 100% of the costs are forfeited to qrh. This is to prevent any fraudulent activities made through this payment option. also to ensure customers have the best experience using this option. completion and submission of order states you have read and acknowledged these terms  

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-square (online& in person)                        

*payments can also be made through invoices received by this merchant via email shall this way be needed to pay company. this option is at the discretion of qrh and the customer. proof of id and card used is REQUIRED to complete this payment option for any order amount.

WE DO NOT HAVE ACCESS TO SHARE YOUR CREDIT CARD INFORMATION WITH ANYONE.
CUSTOMER ACKNOWLEDGES THEY HAVE READ COMPANY POLICIES UPON PAYMENT OF PRODUCTS.

  
7. INQUIRIES

Please field any questions to our customer service department via email OR our chat on the website. You may follow up on returns and/or refunds in process by contacting them at info@queenroyaltyhair.com, put refund/exchange update in the subject line.
 This will help in a more timely response. Please allow up to 24-48 hours for a response. Thank you.

* No exceptions to  hair care products or merchandise.

Absolutley no returns exchanges or refunds on the whole site. 
** returns and exchanges are permitted at the discretion of Queen Royalty Hair, this is not a guarantee that products can or will be exchanged or returned. Shall Queen Royalty Hair allow exchanges, it has to be due to the mistake of Queen royalty Hair ex: Wrong order, missing items
The conditions for exchanges and returns(see conditions listed under returns) are still to be followed, for the returns and exchanges to be qualified fully.

DUE TO COVID19: no returns accepted no exchanges accepted.
Shall Queen Royalty Hair receive product(s) that has been tampered with in any way, or does not follow the conditions, Queen Royalty Hair has the right to return the same product back to the customer, and a refund,order cancellation, or exchange is no longer applicable
**Shall the customer like to exchange product for longer hair lengths, Queen Royalty Hair has the right to charge the customer the difference in pricing that is due. 
This payment is due upon receipt of invoice sent to customer via email. If the difference in payment is not paid in full, Queen Royalty Hair has the right to RETURN product of  the same type and lengths that has been sent to Queen Royalty Hair for exchange. 

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Customized Wigs

 Turn around time may vary upon the number of wigs requested and other factors, if you have any questions please feel free to contact our customer service through chat. 

Most Importantly ,

THANK YOU FOR BEING LOYAL ROYALTY'S!!